We have all been in the position whereby a user refuses to believe that he has typed in the wrong password and wants you at his desk to resolve the issue. It once took me five hours of driving to prove the point & in today’s cost-conscious society, we
don’t have the luxury of wasting time.
So what if I had a Smart WiFi system that captures everything (4-way handshakes, DHCP offers, Eapol failures, latencies, etc.) and holds that magically in the cloud for me when it occurs, so I don’t have to get in the car. I can look at the client, the APs, even the spectrum remotely and fix the problem because it leads me to an effective resolution just by using my mouse & the click of a button.
Even better, what if my Smart system had APs with a third radio, not just for dedicated WIPS but also to perform as a client and do all the things a client would do, like associate and authenticate?, I can validate that the network is working properly, efficiently, and automatically. I could also use that to test the network when we hear those lovely words, “The WiFi’s not working,” where failures are occurring and why using the WLAN to intelligently help me.
Application Health has become critical to today’s business. If my business applications are not working, then my business is not working. Traffic is encrypted from applications such as Skype, Webex, and GoToMeeting, but what if I could build a model that would tell me using AI that this is a bad session? I can use that information intelligently to make the correct decision based on analytics, not on a guess.
WiFi is not about working harder; it’s about working smarter. The wireless network already gives us everything we need to know because it already listens. To leverage the intelligence of the network, we just need to present it in a format that’s easy to use and easy to read.
Born in England and raised in London, Ian Tearle is a slightly battered 47-year-old with a cockney accent and an appreciation of things that make life more enjoyable, like smart WiFi and a fine whiskey.